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FAQ

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What are the COVID-19 regulations?


Due to Covid-19, face masks must be worn whilst on board. We at AAir Services ensure all equipment to be sanitised and cleaned after each use.




Do you need your passport?


In these uncertain and changing times, we recommend that if your Airxperience is set to land overseas you should bring your passport.




How do I pay for my trip?


AAir pilots do not make any profit on their flights. They are enthusiasts who fly during their free time and want to share their passion with our passengers. This means as a passenger, you will only share the direct total cost of the flight and experience you have chosen with our pilots. The total cost of the flight strictly includes fuel, landing fees and aircraft rental. When requesting a flight, you will be given a price estimate based on the route and the type of aircraft. For example, a day trip from London to The Isle of Wight in a Cessna C172 will cost around £150 for the trip. After the details of your flight have been discussed, you will receive a price quote. We at AAir service request that you pay a 50% deposit within 28 days of your flight's date and the rest will be charged 12 hours before your experience.




How do you determine the price?


Shared prices are determined on a case-by-case basis. We consider landing destination fee, aircraft type, duration, among other factors which we will discuss during your consultation. The direct cost of this flight will be shared by the pilot and passengers on board.




How unique can I have my AirXperience?


We have been able to accommodate all kinds of requests, from photoshoots to romantic experiences. As a passenger of AAir Services, you will oversee the type of experience you want to have, and our pilots are more than happy to do everything they can to meet your perfect AirXperience.




Can I buy it as a gift for someone else?


Yes, let us know in the enquiry and we can accommodate!




How safe is it?


At AAir Services your safety is our priority. Our pilots are trained, experienced, and consistently tested. The licenses have been endorsed by the European governing body (EASA) and our aircrafts are all insured and maintained for a premium and safe travel. The flight is to be conducted as a cost-sharing flight and it is a private flight that is not required to operate to the same safety standards as a flight operated by the holder of an air operator certificate (AOC).




Where can I go?


During your consultation, our pilots will discuss with you the airfields you can choose dependant on your package, whether this is a round trip or a one-way adventure. The packages start from selected airfields in the UK, to taking trips within Europe. The good news is, the pilots are ready to fly you past your favourite destinations, so make a list and book a consultation with us!




Can I take luggage?


Weight limits will vary by type of aircraft and the number of passengers. As a prospective passenger, you will be asked to provide your weight and that of any individuals in your party. Weight limits are extremely important on smaller aircraft; therefore, we ask that you submit accurate information and respect any luggage restrictions. Pilots may refuse to carry any passengers who submit inaccurate information. If your information changes before the flight, please inform the pilot via e-mail on info@aairservice.com or call us on +44 7951 784140.




What do I do once I arrive to the destination?


Once you've arrived at your destination, it is entirely up to you!




Is my AirXperience guaranteed?


AAir Service is not a commercial airline or a charter service, meaning flights may be cancelled for any reason including weather conditions or at the pilot's discretion.

The pilot is the only one responsible for the "go or no-go" decision and passengers must not under any circumstances try to influence the pilot. As there are no scheduled routes, you are simply sharing the ride with a pilot, we cannot guarantee the flight will go ahead, however, in the case of cancellation, we will issue an automatic refund. In case of cancellation due to weather, you will be refunded 100% by AAir Service.




What happens if my flight is cancelled?


If the pilot has to amend/cancel your flight for any reason (including short notice) without finding an alternative date to reschedule, you will be notified immediately and you should receive an automatic refund within 48 hours.




Am I insured while flying with AAir Services?


In general aviation, Passengers, their luggage and third parties on the ground are all covered by the aircraft's liability insurance. AAir flights are operated commercially via partner organisations in accordance with EU regulations. It is required to insure all their flights. This insurance is directly applied by the partner organisations for all bookings made on their commercial flights advertised by AAir.




Do you validate the pilots registered on the platform?


All our pilots must provide a copy of their current licence and medical certificate as well as showing their flight hours so we as a company can see their total flying experience. We ensure that the pilots of AAir Services are validated.




What happens when I book a consultation?


After you fill in the initial form, it will be read by our AAir Service team, and you will be contacted within 24 hours of your enquiry. We will discuss further details about your AirXperience. After your consultation with our pilots, we will provide a quote for your trip.