FAQ

Frequently asked questions, if you cannot find what you are looking for please contact us via e-mail.

What are the COVID-19 regulations?


As per the regulations face masks should be worn whilst on board, we at AAir ensure that all equipment has been sanitised and is cleaned after each use.




Do you need your passport?


In these uncertain and changing times we recommend that if you’re Airxperience is set to land overseas then you should bring your passport.




How do I pay for my trip?


AAir pilots do not make any profit on their flights. They are real enthusiasts who fly during their free time and want to share their passion. They only share the direct costs of the flight with you so as a passenger, you only pay your share of the flight and the fee for the experiance.

The total cost of the flight strictly includes fuel, landing fees and aircraft rental. When requesting a flight you will be given a price estimate based on the route and the type of aircraft, for example, a day trip from London to The Isle of Wight in a Cessna C172 will cost around £150 for the trip.
After the details of your flight have been discussed and you have been sent a quote since we at AAir service request that you pay a 50% deposit within 28 days of your flights date and the rest will be charged 12 hours before your experience.




How do you determine the price?


Shared prices are determined on a case by case basis, we take in to account landing destination fee, aircraft type, duration and other factors also apply. The direct cost of this flight will be shared by the pilot and passengers on board.




How unique can I have my airxperience?


We have been able to accommodate many kinds of requests, from photo shots to romantic experiences, just let us know what you are and is more than likely be able to meet your needs.




Can I buy it as a gift for someone else?


Yes, let us know in the enquiry and we can accommodate!




How safe is it?


At AAir services your safety is our priority. Our pilots have been proficiently trained and are consistently tested to ensure they provide safe and sufficient travel. The licenses have been in endorsed by the European governing body EASA and our aircraft are all insured and maintained for premium and safe travel. the flight is to be conducted as a cost-sharing flight and that it is a private flight which is not required to operate to the same safety standards as a flight operated by the holder of an air operator certificate (AOC)




Where can I go?


You can go wherever pilots are willing to fly for a sightseeing flight, a round trip or a one-way adventure. The good news is that pilots are already used to travelling to your favourite destinations.




Can I take luggage?


Weight limits will vary by type of aircraft and the number of passengers.

As a prospective passenger, you will be asked to provide your weight and that of any individuals in your party. Weight limits are extremely important on smaller aircraft, therefore we ask that you submit accurate information and respect any luggage restrictions. Pilots may refuse to carry any passengers who submit inaccurate information.

If your information changes before the flight, inform the pilot via, e-mail or over the phone.




What do I do once I arrive to the destination?


Once you've arrived at your destination, it is entirely up to you!




Is my airxperience guaranteed?


AAir Service is not a commercial airline or a charter service, meaning flights may be cancelled for any reason including weather conditions or at the pilot's discretion.

The pilot is the only one responsible for the "go or no-go" decision and passengers must not under any circumstances try to influence the pilot. As there are no scheduled routes, you are simply sharing the ride with a pilot, we cannot guarantee the flight will go ahead, however, in the case of cancellation, we will issue an automatic refund. In case of cancellation due to weather, you will be refunded 100% by AAir Service.




What happens if my flight is cancelled?


If the pilot has to amend/cancel your flight for any reason (including short notice) without finding an alternative date to reschedule, you will be notified immediately and you should receive an automatic refund within 48 hours.




Am I insured while flying with AAir Services?


In general aviation, Passengers, their luggage and third parties on the ground are all covered by the aircraft's liability insurance. In addition to this, for cost-shared flights operated via private individuals, the pilots are not under contract or employed to carry out these cost sharing flights, and that AAir are not the operators of these flights. This insurance is automatically applied by AAir on bookings made on cost-shared flights. AAir flights are operated commercially via partner organisations in accordance with EU regulations and hence are required to insure all their flights. This insurance is directly applied by the partner organisations for all bookings made on their commercial flights advertised by AAir.




Do you validate the pilots registered on the platform?


Every user (passenger or pilot) is asked to provide their email address, and optionally validate their passport or photo ID. Passengers who have validated their identity do have a higher rate of acceptance of their flight requests by the pilots, as it is easier for a pilot to trust a validated passenger. This ensures good levels of mutual trust throughout the platform and raises the safety standards.

As well as this, pilots must provide copies of their current licence and medical certificate as well as showing their flight hours, indicating their total flying experience.




What happens when I book a consultation?


After you input your details, they will be read by our AAir Service team and you will be contacted within 24 hours of your enquiry. We will discuss further details about your airxperience. After your conversation with our pilots we will provide a quote for your trip.